Measures to prevent the spread of infectious diseases
Measures Regarding Hygiene
Staff members temperatures are monitored daily. If someone with a fever of 37.5 degrees or higher, the Happo-en Hygiene Management Team will take immediate action and provide support.
Staff members are required to wear masks at all times for the safety of our customers and public health.
Staff uniforms are kept clean. To ensure our overall cleanliness, we provide laundry service frequently.
Staff members wash their hands for 30 seconds using soapy water and a povidone iodine hand wash solution under the guidance of the Happo-en hygiene management team.
Paper towels are available for staff and customers to use after washing their hands.
Cleaning agents containing cleaning agents such as bleach are used to thoroughly clean the premises.
The lavatories for staff and customers are thoroughly cleaned. All door knobs, faucets, and sinks are disinfected every hour. We kindly ask everyone to close the toilet lid and flush after each use.
Areas that may be touched by an unspecified number of people (door knobs, handrails, etc. in the restrooms) are wiped down and cleaned with alcohol (ethanol) disinfectant every hour.
The building is ventilated every hour for 10 minutes.
Garbage that has been contaminated with mucus, saliva, etc. should be disposed in the plastic bags that are available in the restrooms and sealed tightly. Garbage collection staff wearing masks and gloves will collect and dispose.
A disinfectant alcohol (ethanol) solution is available for guests inside the building
Prior to entry, all tables and chairs that are to used by guests are thoroughly cleaned and disinfected.
Happoen's wedding venue is setup so that guests will face each other. Guests will be guided to seats that have a one-meter gap between each person.
For those who have a meeting in a waiting room or the lobby will be guided to avoid large crowds.
As a rule, the opening and closing of the doors will be performed by staff who are wearing gloves.
Banquets ・ Restaurants ・ Shops
Before entering any restaurant or starting a banquet, all tables and chairs that are to be used by guests will be thoroughly cleaned and disinfected.
Before and after each use, all ceramic silverware that is to be used by our customers undergoes a thorough cleaning and disinfected.
In our restaurants, we leave at least one meter between tables in order to maintain a safe distance between our customers.
Customers that would prefer a long table setup, we propose an alternating seating arrangement that allows you to face each but maintain a safe distance.
Before any meal, sterilizing hand towels will be provided.
For the time being we will no longer serve food in a buffet style. Dishes will be served individually on a plate with a lid.
Condiments (sugar, milk, etc.) are no longer served in sharable containers, but served individually.
Cash trays will be used when accepting cash at the time of checkout. We also encourage the use of cashless payment types.
Information Regarding Meetings for
Weddings and Banquets
Meetings with our customers are conducted online.
For meetings with our clients, we use a 3D showcase video or conduct real-time online tours of our venues.
Our Request to Our Customers
We ask for your cooperation in avoiding these three types of conditions (closed spaces, crowds and closeness to others).
Please wear a mask when visiting our establishment.
Please note that we will be conducting a non-contact temperature test for visitors to our establishment.
Please keep a safe distance between other customers.
Please use the alcohol (ethanol) disinfectant provided when entering and exiting the establishment, especially after touching any object or surfaces.
After using the restroom, please use the paper towels provided to dry your hands.
When dining in our restaurants or during a banquet, please refrain from pouring drinks and passing of cups or bottles of alcohol.
Please use the cash trays at the time of checkout. Various types of cashless payment are also recommended.
Please refrain from visit Happo-en if you are not feeling well or if you have a fever.